In-House vs Outsourced IT

In-House vs Outsourced IT


  • 10 Feb 2015
  • Written by Sara

Technology is essential to almost every business so it's important that you have a reliable support team to manage your IT systems. Great, but should you go with in-house or outsourced support? Both have their advantages and it's important that you choose the right option to suit your business needs.

In-House IT Support

In-house support has some great advantages, such as having your support team on site so that they can respond quickly to any issues that arise. If they have been with your company for a considerable amount of time they will have in-depth knowledge of your systems.

Training your staff is an important factor to consider. With technology always changing you will need to ensure your team has up-to-date training and certifications. This can come at considerable cost and someone has to co-ordinate it all. In addition, companies typically have a variety of systems and the complexities of this often results in in-house teams using 3rd party consultants anyway.

It's not cheap to employ a technician or an engineer, especially if they come with experience. You will need to consider staff wages and benefits (such as pension, medical, vacation) and this can quickly become too costly to justify for your business.

The Advantages of IT Outsourcing

All things considered, the biggest advantage to having outsourced IT support is that, in most cases, it's more cost effective. You can choose from different payment plans such as fixed-fee or hourly, giving you the option to use them as much or as little as you like. You pay for what you need with no costly overheads. Of course, you also have the option to change providers when you feel you're not receiving the best service!

Choosing Outsourced IT Support

When choosing an IT company, an advantage would be to find one that offers a dedicated technician. The technician will be appointed to you, they'll get to know your systems inside out and you can contact them directly.
Outsourcing IT will mean that whatever issue may arise there will be a technician on hand to solve the problem. And that technician will have a larger team with a breadth of experience to back them up. The outsourcing of IT services can provide your business with a wide area of expertise.

You may be concerned that outsourcing your IT support will be slower while you wait for technicians to travel to your office. These days, remote IT support is often provided to reduce lead times and disruption to your business.

In conclusion, outsourcing is typically the better option. Today, many companies of all sizes are choosing to outsource their IT as this is the more cost effective option for them. If you choose the right IT Company, your business will receive expert help when you need it and when something goes wrong, you'll be glad to have an IT team you can rely on.

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